Frequently Asked Questions
Everything you need to know about our Radical Transparency and your orders.
What does 'Radical Transparency' mean?
We believe customers have a right to know how much their clothes cost to make. We reveal the true costs behind every product—from materials to labor to transportation—and then we share the factory it was made in.
How long will it take for my order to arrive?
Standard shipping typically takes 5–8 business days within the United States. We also offer express shipping options at checkout if you need your essentials sooner.
What is your return policy?
We accept returns of unworn, unwashed, and undamaged items with original tags within 30 days of the ship date. Please note that a small return shipping fee may apply unless you opt for store credit.
How do I care for my Everlane Grade-A Cashmere?
To keep your cashmere looking its best, we recommend hand washing in cold water with a mild detergent and laying it flat to dry. Avoid dry cleaning to preserve the natural softness of the fibers.
Do you offer international shipping?
Yes, we ship to over 60 countries worldwide. International shipping rates and delivery timelines vary by location and will be calculated at the final stage of checkout.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also view your order status at any time in your Everlane account profile.